At Florist Palmers Green, our priority is delivering beautifully fresh flowers and a dependable service to our valued customers across Palmers Green and nearby neighbourhoods. As a trusted local florist serving both households and businesses, we promise that every bouquet and arrangement is crafted with care and delivered in peak condition. Our Fresh Flower Guarantee means you can order with confidence, knowing your flowers will be as vibrant and long-lasting as expected.
While we strive to ensure every order leaves our shop in perfect condition, we understand that issues can occasionally occur during transit. If your flowers arrive damaged or are not up to our usual standard of quality, please notify us on the day of delivery. To help us resolve the matter quickly, we may require a photo of the damaged flowers and their packaging. This helps us improve our service and ensures you receive the bouquet you deserve.
We take special care to use only the freshest flowers in every arrangement. Our freshness window covers all arrangements for at least 5 days from the time of delivery, provided that they are cared for according to our flower care instructions. Should your flowers not last for the guarantee period due to reasons other than care, we encourage you to get in touch with us as soon as possible so we can make it right.
Your satisfaction is essential. If your flowers are damaged, do not meet our freshness guarantee, or an error occurs with your order, we offer two solutions: a full refund or a replacement bouquet, at your preference. Refunds are processed through your original payment method, and replacements are sent at the earliest convenient time to you. We assess all claims with care and fairness; in some circumstances, we may request further information to process your claim.
We value your feedback and take all complaints seriously. If you have concerns about your order, our service, or any aspect of your experience with Florist Palmers Green, please contact us directly within 48 hours of your delivery. Our team will investigate the matter, keep you informed throughout the process, and aim to resolve your complaint promptly and to your satisfaction. Your comments help us maintain our high standards and trusted reputation in the Palmers Green community.
Florist Palmers Green is proud to be a trusted choice for fresh flowers in the area, reliable for both households and local businesses. Our returns, refunds, and complaints procedure reflects our ongoing commitment to excellent customer care. Thank you for choosing us and for allowing us to brighten your days with beautiful, guaranteed-fresh flowers!
Please fill out the form below to send us an email and we will get back to you as soon as possible.
