Florist Palmers Green Online Flower Delivery: Terms & Conditions

E-Commerce Terms & Conditions for Florist Palmers Green

Terms & Conditions: Online Flower Delivery in Palmers Green

Welcome to Florist Palmers Green’s e-commerce platform. These Terms & Conditions (“Terms”) govern your access to and use of our online flower delivery services in Palmers Green and surrounding areas. By placing an order with us, you accept and agree to abide by these Terms. Please read them carefully before making a purchase. If you do not agree with these Terms, you should not use our services.

1. Introduction

Florist Palmers Green operates an e-commerce service delivering flowers and related products in Palmers Green and the local vicinity. These Terms apply to all orders placed for floral products and deliveries through our website, covering all customers located in Palmers Green and neighbouring areas, unless otherwise specified.

2. The Order Process

To place an order for flower delivery in Palmers Green, you must provide accurate and complete information including your contact details, recipient’s details, delivery address, and preferred delivery date. Upon completing your purchase, you will receive an order confirmation acknowledging receipt of your request. This confirmation does not signify our acceptance of your order; it simply confirms we have received it.

Acceptance of your order and the formation of a contract between you and Florist Palmers Green occurs when we dispatch the ordered goods and send you a final email confirming this. We reserve the right to decline any order prior to dispatch, at our sole discretion. Reasons may include but are not limited to insufficient stock, inability to deliver to your address, or issues with your payment.

Our online store endeavours to list all products available for flower delivery in Palmers Green and to ensure availability and descriptions are up-to-date. However, occasionally certain flowers or products may be unavailable due to seasonal or supply chain factors. In such circumstances, we reserve the right to substitute with blooms of equal or greater value and similar appearance; our team will make reasonable efforts to inform you of significant substitutions.

3. Delivery Policy

Florist Palmers Green offers flower delivery services within Palmers Green and selected nearby areas. Delivery charges, times, and available locations are specified during checkout. Standard delivery is usually available daily, excluding certain national holidays or exceptional circumstances beyond our control.

We will deliver flowers to the address provided at checkout. It is your responsibility to ensure the address is accurate and complete. If the recipient is unavailable at the time of delivery, our driver will attempt to leave the order with a neighbour or in a safe place, or we will leave instructions for re-delivery or collection, depending on the situation. Please note that re-delivery may incur additional charges. Time-specific deliveries can only be requested and are not guaranteed unless agreed upon in advance.

While we strive to deliver within the indicated date and timeslot, we cannot be held liable for unexpected delays due to events outside our reasonable control, such as severe weather, traffic congestion, or public holidays. Delivery delays do not entitle you to a refund unless we fail to deliver within a reasonable period or the goods are no longer required (e.g., for a specific occasion).

4. Price & Payment Terms

All prices for floral products and delivery services in Palmers Green are clearly displayed on our website and are in Pounds Sterling (GBP). Prices include VAT, where applicable. Delivery charges, if any, will be added at checkout and clearly displayed before purchase and payment finalisation.

Full payment must be made at the time of ordering via our secure online payment methods. We accept a variety of payment options including major credit and debit cards. By submitting your order, you confirm that the payment details provided are valid, complete, and correct and that you are an authorised user of the payment method.

If your payment fails or is declined for any reason, we cannot process your order and will not be obliged to arrange delivery. We reserve the right to refuse or cancel any order where payment has been improperly processed or suspected of fraud.

5. Amendments & Cancellations

You have the right to amend or cancel your flower delivery order before your items have been dispatched or prepared. To cancel or amend, please contact us as soon as possible with your order number and full details of your request. Orders which have already entered the preparation or delivery stages may not be eligible for cancellation or change.

For non-perishable gift items, you retain the right to cancel under UK distance selling regulations within 14 days of receipt. However, please note that fresh flowers and perishable goods are exempt from this right under the Consumer Contracts Regulations 2013. Should you wish to discuss your options regarding amendments or cancellation, our team will be happy to assist on a case-by-case basis.

If you have cancelled successfully and are entitled to a refund under these Terms or statutory law, the refund will be processed within 14 days of our confirmation, using the original method of payment.

6. Returns & Refunds

Our aim is that you and your recipient are delighted with the flower delivery. If your order arrives in poor condition, is incorrect, or you are dissatisfied for another valid reason, please notify us within 24 hours of delivery so we can resolve the issue promptly.

Due to the highly perishable nature of flowers, we require photographic evidence or return of the item for investigations. In cases where we agree that the delivered flowers do not meet our quality standards, we may offer a replacement, partial refund, or full refund, at our discretion.

Refunds will not be processed for issues reported after 48 hours of receipt, unless otherwise agreed. We are unable to accept returns for flowers that have been handled incorrectly, kept in inappropriate conditions, or not cared for as per provided instructions.

7. Product Descriptions & Substitutions

While we make every effort to ensure photography and product descriptions on our website accurately represent what will be delivered, actual arrangements may vary depending on seasonal availability, supplier stock, or necessary substitutions. Any substitutions will be of equal or higher value and will maintain a similar style and theme to the chosen product.

If your order is for a specific occasion or requires particular flowers, we recommend ordering in advance and contacting us with any special requests. We cannot guarantee availability of specific flower varieties at all times.

8. Promotions & Discount Codes

From time to time, Florist Palmers Green may offer promotional codes or discounts for online flower delivery in Palmers Green. These are subject to specific terms, including expiry dates and minimum order values. Promotions cannot be applied retrospectively to existing orders or combined with other offers, unless explicitly stated. We reserve the right to withdraw or change promotional offers at any time without prior notice.

9. Customer Responsibilities

When placing an order, you are responsible for ensuring that all information provided is accurate, including the details of the recipient and delivery location. We cannot be held liable for failed deliveries due to incorrect information.

You must also ensure that the recipient will be available to accept delivery, especially if the order contains perishable items. Should delivery fail due to recipient unavailability or incorrect details, we reserve the right to charge a redelivery fee or dispose of the goods after reasonable attempts have been made to contact you.

10. Liability

Florist Palmers Green will not be liable for any loss or damage arising from delay or failure to deliver floral items due to circumstances beyond our reasonable control, including but not limited to force majeure events, supplier failure, or acts of third parties.

Our liability to you for breach of these Terms or any implied warranties shall be limited to the purchase price of the goods you have ordered. We do not exclude or limit liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any rights provided by English law which cannot be limited by contract.

It is your responsibility to follow any care instructions provided with our products. We are not responsible for deterioration or unsuitability resulting from a failure to follow such advice. No compensation or liability will be accepted for damages or losses occurring after delivery where we have performed our obligations.

11. Intellectual Property

All content on Florist Palmers Green’s website, including images, logos, text, and product descriptions, is the property of Florist Palmers Green or its licensors and is protected by copyright and intellectual property laws in the UK. You must not use, reproduce, or redistribute any part of the website content for commercial purposes without prior written consent.

12. Data Protection & Privacy

By using our flower delivery services, you agree that we may use and process your personal data in accordance with our Privacy Policy and applicable UK data protection laws. We will only use your information for the purposes of fulfilling your order and communicating with you regarding your purchase.

13. Changes to These Terms

Florist Palmers Green reserves the right to update or modify these Terms at any time. Any changes will take effect upon posting to our website. You are advised to review the Terms regularly for any updates. Your continued use of our services after such changes constitutes acceptance of the new Terms.

14. Governing Law & Jurisdiction

These Terms & Conditions and any disputes arising out of or in connection with them or the use of our flower delivery services shall be governed by, and construed in accordance with, the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

15. Miscellaneous

If any provision in these Terms is held to be invalid, unlawful, or unenforceable for any reason, such provision shall be severed and the remaining provisions shall continue in full force and effect.

No waiver by Florist Palmers Green of any breach of these Terms shall constitute a waiver of any other breach, and no failure to exercise a right or remedy shall constitute a waiver of such right or remedy.

16. Applicability

These Terms & Conditions apply to all online flower delivery customers in Palmers Green and the surrounding areas. By placing your order with Florist Palmers Green, you confirm you have read, understood, and accepted these terms in full.

Thank you for choosing Florist Palmers Green for your online flower delivery needs in Palmers Green and nearby locations.